FAQ

Simply add your chosen products to your basket and click the Basket icon at the top of the page or View Basket, then select Checkout. 

You can place an order by logging into your account or by signing in with your Google, Facebook, or Apple account. Once logged in, choose your delivery and payment methods, then complete your purchase. 

You will receive an order confirmation email shortly after placing your order. If you do not receive it, please contact us at info@klipshop.co.uk.

During selected free sample promotions, information about the number of free samples available will be displayed in your basket, along with a Choose Samples button. 

 After selecting your samples, click Add to Basket and then Return to Basket to complete your selection.

If you would like to amend or cancel an order, please contact our Customer Support team as soon as possible on +44 20 351 448 49 or by email at info@klipshop.co.uk. 

 Please provide your order number or other identifying details to help us process your request quickly.

For the latest information about product availability, please contact us at info@klipshop.co.uk. 

You can also click the Notify Me When Available button on the product page. We will send you an email as soon as the item is back in stock and available to ord

Yes. You can place an order by calling +44 20 351 448 49. 

To help us process your order more efficiently, please have the product codes ready before calling.

Once your order has been placed successfully, you will receive a confirmation email. 

If you do not receive the email, please check that your email address was entered correctly and look in your Spam/Junk folder. If you still cannot find it, please contact our Customer Support team on +44 20 351 448 49 or at info@klipshop.co.uk.

An order may be cancelled for several reasons, including:

• Payment for the order was not received. 
• The order was cancelled at your request. 
• One or more items in your order became unavailable due to insufficient stock.

If you believe your order was cancelled in error or if you have any questions, please contact our Customer Support team at info@klipshop.co.uk or call +44 20 351 448 49. We will be happy to assist you.

If you have not received an order confirmation email, please contact our Customer Support team at info@klipshop.co.uk. 

 To help us locate your order quickly, please provide your full name and order number (if available). We will investigate the issue and resend the confirmation if necessary.

If you have received items that differ from those you ordered, please contact our Customer Support team as soon as possible by phone at +44 20 351 448 49 or by email at info@klipshop.co.uk. 

Please include your order number and a brief description of the issue so that we can resolve it promptly and ensure you receive the correct items.

If any items are missing from your order, please contact our Customer Support team immediately by phone at +44 20 351 448 49 or by email at info@klipshop.co.uk.

 Please include a photo of the contents of the parcel. This will help us investigate the issue more quickly and arrange for the missing item(s) to be sent to you as soon as possible.

If you have received a damaged or faulty item, please contact our Customer Support team at info@klipshop.co.uk.

Please attach photos of the item and provide a brief description of the issue. This will help us assess the situation quickly and arrange a replacement, refund, or other appropriate solution.Top of Form Bottom of Form

We offer the following payment methods: 

•  Credit or debit card (Visa and Mastercard). 
•  Apple Pay. 
•  Google Pay. 

For more information about all available payment methods, please see our Payment Information page.

Yes.

• For individual customers, invoices are sent by email after the order has been delivered. 
•  For business customers, an invoice can be issued if you select "I am purchasing on behalf of a company (invoice required)" during checkout. This option can be found in the delivery information section. However, have in mind that we do not have a UK VAT number as we are based in Lithuania and ship all of the orders from there. The items we ship are exported and VAT would be 0. 

Delivery is free on orders over £50.

For orders under £50, standard delivery costs £5.95. 

For more information about our delivery options and charges, please visit our Delivery Information page.

Orders placed before 1 pm are usually dispatched on the next working day. Delivery typically takes 3–4 working days from dispatch. During busy periods, such as sales and promotional events, delivery times may be slightly longer. 

For more information about delivery methods and estimated delivery times, please visit our Delivery Information page.

All orders are delivered by courier to the delivery address provided at checkout. 

For more information about delivery methods and times, please visit our Delivery Information page.

Yes. Another person can accept the parcel on your behalf, provided they have the necessary delivery information. 

If requested by the courier, the recipient may be asked to provide proof of identity.

Yes. We can arrange delivery to most European countries. 

If your country is not available during checkout, please contact us at info@klipshop.co.uk, and we will be happy to assist you.

Most orders are delivered within 3–4 working days, although delivery may take longer during busy periods. 

If you would like an update on your order, please contact our Customer Support team on +44 20 351 448 49 or email info@klipshop.co.uk.

In most cases, the courier will send you an email or SMS with an estimated delivery time before attempting delivery. If you are not available at the time of delivery, the courier may leave the parcel in a safe place or with a neighbour. In such cases, details of where the parcel has been left will be updated on the tracking page, so you can always track its status online. 

The courier may also attempt delivery again if necessary. If delivery cannot be completed, the parcel may be returned to us.

You may return any item within 14 days of delivery, provided it meets our return conditions. 

If you receive a damaged item, please notify us as soon as possible by emailing info@klipshop.co.uk. 

For full details, please see our Returns Policy.

Please return your item using a courier service of your choice. We strongly recommend using a tracked delivery service, as we cannot accept responsibility for parcels lost in transit.

For return instructions and the return address, please contact us at info@klipshop.co.uk.

If you have received a faulty or damaged item, please contact us at info@klipshop.co.uk and include:

• Your order number. 
•  A brief description of the issue. 
•  Clear photos showing the fault or damage.

Once we have reviewed your claim, we will provide further instructions and, where applicable, a prepaid return label.

Once the returned item has been received and processed, your refund will be issued to the original payment method.

Refunds typically appear in your account within 5-10 days, although processing times may vary depending on your bank or payment provider.

Yes. You can use two or more e-Gift Vouchers on a single order. 

 After entering the first voucher code, click Apply. You can then enter another voucher code in the same field and apply it in the same way.

If you have already placed your order and forgot to redeem your e-Gift Voucher, please contact our Customer Support team at info@klipshop.co.uk as soon as possible. 

 We will do our best to assist you.

Click Sign In in the top-right corner of the page and select Create Account. 

 Complete the required fields, accept the Terms and Conditions, and click Create Account. You will receive a confirmation email to complete your registration.

Click Sign In in the top-right corner of the page and select Forgot Your Password? 

Enter the email address you used to register your account and click Reset Password. You will receive an email containing a link to create a new password.

Please note: If you registered or signed in using your Facebook account, password reset is not available through our website. In this case, you will need to manage your login credentials through Facebook.

Yes. Registered customers can update their contact information at any time. 

Simply log in to your account, go to Account Information, click Edit, update your details, and save your changes.

We do not currently have a physical store. However, most orders are dispatched within 1-2 working days and, unless stated otherwise, are typically delivered within the next 3-4 working days. 

 The estimated delivery time for each product is displayed on the product page, next to the product name. To ensure accurate delivery information, please select your delivery location before placing your order.

Yes. At KlipShop, we only sell genuine products from trusted brands. 

Our range includes makeup, haircare, skincare, and home products. We source all products directly from authorised suppliers, so you can shop with confidence knowing that every item we offer is authentic and of the highest quality.

To stay up to date with our latest discounts, promotions, and special offers, subscribe to our newsletter. 

Simply enter your email address in the Newsletter section at the bottom of our website and click Subscribe.

If you still have questions after reading the product description, please contact our Customer Support team at info@klipshop.co.uk. 

 Our team will be happy to answer your questions and provide any additional information you may need about the product.