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1.5. The Seller may process your Personal information not only in the state in which such information was collected but also in other states that apply less strict legal acts that govern processing of Personal information. The Customer also understands and consents that Personal information and any other Customer related information collected by the Seller can be stored both in the Republic of Lithuania and in any other country. By his/her use of the Website the Customer agrees with transfer of aforementioned information outside the Customer‘s country.
2.1.1. Personal data – Personal information about the Visitor and (or) the Customer who is a natural person. Personal data are considered to be any information associated with a natural person – a data entity whose identity is known or can be directly or indirectly determined using such data as personal number, one or several person specific characteristics of physical, physiological, psychological, economic, cultural or social nature.
2.1.2. Cookies – small text files sent to your browser and stored in your computer, phone or other device. They are designed to help websites remember your actions in the past.
3. Anonymity and automatic processing of anonymous information
3.1. Measures installed in the Website make it possible to use the Website anonymously, i.e. to use the Website in the way that allows collection of Anonymous information only with help of the Website measures. The Website can be used anonymously both by the Visitors and the Customers who are not logged to their Account. You can use the Website anonymously until you will decide otherwise or until you will decide to perform actions in the Website that require disclosure of your Personal information (e.g. to create an account or to log in to your Account, to place Goods order (including placement of Goods order as a Guest), etc.).
3.2. The Website does not collect automatically any Personal information of yours. Please note that the Website automatically collects the Anonymous data about you specified below:
3.2.2. the Website may also collect information that is usually collected by the system administrators, also information about logs. Information contained in logs inter alia may store IP address, a log in platform and Internet browser, provider of Internet services and address of the website from which the Website was accessed by the Visitor and (or) Customer who is not logged in to his/her account.
3.2.3. Some sub-categories of the Website and other measures of communication with the Customer may encompass so called “Web Beacons”. Web Beacons are used for evaluation of the Seller’s advertising efficiency. These data will not be associated with your Personal information. These data will be archived and used for statistical analysis and assessment of movement of the Visitors and (or) Customers of the global Website. Web Beacons allow collection of various information, including IP address, URL website number, Website load time, type of browser and information contained in the cookie.
4. Collection and use
4.2. When the Customer logs in to his/her Account, the Seller collects and stores Personal information that identifies the Customer. In such case the following Personal information about the Customer can be collected and stored:
4.2.1. first and last name, email address, post address, phone number, other contact information and any other information available in your Account;
4.2.2. when the Customer wishes to receive Invoice for Goods purchased / acquired, for the purposes of invoicing and acceptance of Invoices – financial information provided by the Customer at the time of acquisition of Goods;
4.2.3. information about your actions that are performed in the Website by you as the Customer (including history of Goods purchase);
4.2.4. for the purposes of administration of the Website the Seller may also collect information about the device using which you log in to the Website (e.g. personal computer, laptop, mobile phone, etc.);
4.2.5. other information associated with your actions in the Website when you acquire Goods, use the Website, including identification number of device, information about log in, page-view statistics and data about standard log in information;
4.2.6. additional information from you or about you that is not described separately in this document (e.g. information associated with your appeal to the Seller);
4.3.1. recognition of the Customers in the Website and administration of the Customers‘ Account;
4.3.2. execution of Goods orders, transfer and delivery of Goods to the Customer and assurance of access to the services and information offered in the Website;
4.3.3. improvement of the Website in order to tailor it to your needs, i.e. by adapting, assessing and improving I) execution of Goods purchase and sale transactions using the measures of the Website; II) services of the Website; III) a content of the Website; and (or) IV) advertising;
4.3.4. handling of consumer complaints, if any;
4.3.5. verification of data sent from the Website;
4.3.6. execution of demographic research of the Customers;
4.3.7. prevention, detection and analysis of possibly prohibited or illegal actions in the Website;
4.3.8. notification of the Customers on the Seller‘s Goods;
4.3.9. execution of direct marketing when a separate consent of the Customer is available;
4.5. The Seller stores actual data about Goods orders of the Customer. However, in order to ensure security of the Customer‘s data, the Seller cannot directly access them. As Customers you can get all information about Goods orders placed for the Seller after having logged to your Account. Using tools that are available in the Account you may review your Goods orders and change your contact details. In compliance with the requirements and procedures specified in the Rules, you must keep safe your data of access to the Account and not disclose them to the third parties.
4.6. Information collected by the Seller when the Customer registers and (or) participates in surveys is also used to improve the Website services, to meet the Customers‘ needs and requests, including use of information for the purposes of direct marketing, in so far as this concerns the Website services provided to the Customer.
5. Advertising and online surveys
5.1. The Seller does not grant access for the third parties to the Customer‘s Personal information and does not transfer any information about the Customer to the third parties without a separate consent of the Customer.
5.2. The Seller will send the Seller‘s commercial / advertising information (newsletters, etc.) to the contact email address and (or) phone number pf the Customer only upon receipt of a separate consent of the Customer provided by the latter during filling out of registration forms or otherwise (e.g. via so called check-box window). With your consent available at the Seller‘s side we will send such information (e.g. newsletters) to you as SMS message and (or) to your email address. Your consent, allowing us to send such information to you, is voluntary and is unnecessary for execution of Goods orders and can be revoked at any time. If you will not provide us with a separate consent, but later will change your mind about receiving from the Seller the commercial / advertising information specified in this clause, you can submit us an application at any time to email address: [email protected] or using other setting of the Website (if any are applied).
5.3. In any case, you cannot refuse to receive administrative information from the Seller associated with acquisition of Goods, services provided by the Seller or the Website (including the Rules), except when the account is deleted. Furthermore, you cannot refuse from notifications sent by the Seller containing legal information that is associated with Goods acquisition and (or) use of the Website.
5.4. In order to collect information about things that are considered preferable by the Visitors and (or) Customers using the Website as well by the Customers when they acquire Goods, the Seller can conduct surveys of the Visitors and (or) Customers. These surveys are optional. If you will decide to take part in such surveys, your answers will remain anonymous, unless stated otherwise during a specific survey. We can also organize surveys in accordance with specific requirements. During such surveys the Customers can be requested to provide a contact and demographic information, including first name, last name, email address and post address. In any case, the Seller will not provide such information to any third parties, unless provided otherwise in specific case.
6. Disclosure of information
6.1. The Seller shall be entitled to disclose your Personal information where required by applicable legal acts and when implementing legal and reasonable policies and rules of the Seller, i.e. policies and rules that comply with the requirements of legal acts, e.g. when responding to complaints received or other complaints when the rights of the third parties or legitimate interests are violated or in order to protect other persons, their legitimate interests or property.
6.3. You agree and confirm that the Seller can provide your Personal information:
6.3.1. to the Seller‘s partners – the third parties invoked by the Seller as service providers during execution of Goods order and provision of other services to in order to receive services of the Third parties (to partners providing services Goods collection, payments collection, other services ordered by the Customer as well as to the Seller‘s partners providing services of support and maintenance of the Website, other services that help the Seller develop its activity or perform other operations in the Website);
6.3.2. to other third parties when you submit an appropriate request to provide your Personal information (or to the third parties about which you are notified explicitly otherwise and when the Seller agrees with you regarding provision of information using a specific service);
6.3.3. to law enforcement authorities in accordance with the legal acts of the British Isles and if it is necessary to prevent criminal offences or when it is necessary to investigate them;
6.3.4. to structural subdivisions of the Seller or its connected undertakings;
6.3.5. to other business entities if a merger of the Seller with another legal entity would occur, if the Seller would acquire another legal entity or if another legal entity would acquire the Seller, also in cases of transfer of the Website or property/assets associated with the Website.
6.5. Data and information indicated by the Customer are known only to the Customer, Seller and the Seller‘s partners who must maintain confidentiality of these data. The Seller shall be held responsible for the actions of its partners. The Seller guarantees that the Seller will not disclose to other parties the data and information indicated by the Customer until the Customer will publish his/her comments or other content in the Website that will be visible to other persons who use the Website, together with the data that will be provided in such case, unless entities having the right to receive such information from the Seller would ask or request to disclose the Customer‘s data and information in accordance with the applicable legal acts.
7. The rights and duties of the Customers relating to processing of their Personal information in the Website
7.1. The parties are requested to provide Personal information during their self-registration in the system as a Customer, i.e. during opening (creation) of Account in the Website.
7.3. Your password serves as a key to your Account. You should use unique digits, letter and specific signs to create your password and should not disclose the password of your Account to other persons. You can change and update your details at any time after having logged in to your Account. If you forgot your login password or encounter other problems during login to your Account, please contact us by email: [email protected] or by other contacts specified in the Rules.
7.5. Please note that when you connect to the Website from a generally used computer or computer in Internet café, other person who will use the same computer after you may also see a particular information about you. If you share computer with other persons, you should always log out from your Account having finished using the computer. You must log out even when you get away from your computer only for a short moment. Thus you will prevent other persons from seeing, use or change Customer information or data...
7.9. Not limited to the above provisions, the Seller shall in all cases retain Personal information about the Customers who were removed from the system due to infringement of the applicable legal acts or the Rules.
8. Data protection
8.1. The Seller in particular endeavours to ensure security of the data of its Visitors and (or) Customers. In order to ensure security of information and data transferred, the Seller implements security and organizational measures that match a threat of security of service provision. The Seller uses reasonable physical, electronic and procedural means and methods in order to protect information (including Anonymous information) against loss, theft or any unauthorized use, disclosure or change.
8.2. All logins associated with execution of the Customer‘s payments, in accordance with customer's choice will be conducted by establishing a secure connection to the website used.
8.3. Please note that regardless of the Seller's use of the reasoned measures set out above, the Seller cannot guarantee and does not guarantee security of your Personal information because it is provided or collected online. Furthermore, the measures used by the Seller may not be sufficient if you will fail observe security rules. First of all, the Customers must not disclose their login data to the third parties. Please note that you will be requested by the Website measures to provide such data as email address and password only at the time of login to the Account. In order to prevent unauthorized use of your Account, you should log out from your Account after having finished your work in the Account and (or) the Website.
8.4. Your actions can also reduce the risk of unauthorized use of Personal information. Therefore, you should be careful and choose clever protective measures, for example, you should choose a complex password, use the latest antivirus software, etc.
8.5. You shall be entitled to request the Seller to provide you with all information about your data processed by the Seller. The Customers shall also have the right to request amendment, update or removal of these data and correction of mistakes. The Customers can also object to processing of Personal information for the purposes of direct marketing. If you wish to exercise this right, please contact us by email: [email protected].
9. Cookies Policy
9.1.1. for proper functioning of the Website and improvement of your browsing (e.g. maintenance of your session after login, to remember your settings, etc.);
9.1.2. for advertising and direct marketing;
9.1.3. gathering of statistical data of the Website and improvement of the Website;
9.2. All Cookies used in the Website can be temporary or permanent:
9.2.1. temporary Cookies are valid and are not removed as long as you brows in your browser;
9.2.2. permanent Cookies are not removed after closing of browser and information stored in such Cookies facilitate later access to your account (password, email address). Such Cookies speed up and facilitate use of the Website.
9.3. By using the Website you confirm that you consent and allow the Seller to store Cookies in your end device (computer, phone set, etc.).
9.5. Blocking or restricting cookies may affect some of the Web site's functions.
9.6. The Website uses the following cookies:
Cookie Cookie name Purpose of data processing Moment of creation Time of validity Data used Additional information KlipShop.co.uk Cookie PHPSESSID For user session ID to capture When entering the page As long as browser is opened Randomly generated ID Saved session identifier Hotjar Cookie _hjIncludedInSample For keeping records of visiting statistics When entering the page As long as browser is opened Assigned value: 1 For more information about Hotjar Cookies see: https://www.hotjar.com/cookies Google analytics Cookie _ga For keeping records of visiting statistics When entering the page 2 years Generated code Used to distinguish between users. Google analytics Cookie _gat For keeping records of visiting statistics When entering the page 10 min Assigned value: 1 Used to track user queries (web browsing) KlipShop.co.uk Cookie par1 for marketing purposes, for setting of selection of hoarding demonstration to consumers When entering the Website through the promotional link 20 min Assigned value: 1 KlipShop.co.uk Cookie see_products to submit revised products to the customer When entering the product card 1 year product ID Information of this cookie constantly changes as the user moves from one product card to another
10. Third parties
11. The final provisions and settlement of disputes
11.1. Applicable rights and the rules applicable for the issues of dispute resolution are specified in the procedure of use of the Website.
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